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Letter to Our Customers About the Coronavirus

HOME / Letter to Our Customers About the Coronavirus

Aligning with public health authorities

We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, are postponing large-scale events, limiting the size of meetings, providing remote-work solutions, and continue to reinforce safe behavior in every environment – from customer homes and businesses to our stores and offices, where we have ramped up deep-cleaning. We are partnering with manufacturers to source as many sanitizers and protective supplies as possible and are prioritizing distribution to our customer-facing locations. Additionally, we have protocols in place that activate closures, disinfection and appropriate quarantine procedures based on recommendations by government and health agencies.

Our equipment is continuously being cleaned and sanitized for the safety of our employees and customers.

Our commitment to our customers and our communities

The role our network plays in keeping people connected is incredibly important in times like these. We have been investing in technology and increasing network capacity to meet the growing demands of our “always online” culture, and this includes having in place proper contingency plans to ensure service continuity for you, our customers